Terms of Service

Effective from: 24 July 2026 · Version: 1.0

1. Service Provider details

Hosting and infrastructure providers

2. Definitions

• Service: the cloud-based (SaaS) 3D-printer filament inventory application available under the name Filamio, accessible via web and mobile.
• User: the natural or legal person who registers for and uses the Service.
• Consumer: a natural person acting outside the scope of their profession, self-employment or business activity.
• Subscription: an automatically renewing contract concluded for a paid plan (Pro or Business) for a fixed term (monthly or yearly).

3. General provisions

These Terms set out the conditions of the contract concluded between the Service Provider and the User for the use of the Service. By registering or by ordering a Subscription, the User declares that they have read, understood and accept these Terms as binding.

The language of the contract is Hungarian. The contract does not qualify as a written contract, is not filed by the Service Provider and is therefore not subsequently accessible. Hungarian law governs the contract, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services, and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

4. Subject of the service

Through the Filamio application the Service Provider provides the User with a digital tool for keeping records of 3D-printer filament spool inventory, tracking weight and usage, managing warehouses and master data, and using related features (such as QR codes, export, scale integration). The set of available features depends on the chosen plan.

5. Registration, user account

• Using the Service requires registration with an e-mail address and password, followed by confirmation of the e-mail address.
• The User must provide accurate data and is responsible for keeping their account credentials secure.
• A User may invite additional collaborators (sub-users) to their account; sub-users are subject to the main account's subscription and limits.
• The User must be at least 16 years old to register.

6. Subscription plans and fees

The Service is available in a free (Free) and paid (Pro, Business) plans. Due to subjective VAT exemption the prices do not include VAT. Prices are displayed and charged in forints for Hungarian users and in euro for other users.

The Service Provider reserves the right to change prices and plan contents. Price changes do not affect an already concluded, ongoing subscription period; the Service Provider notifies the User of any change by e-mail before renewal.

7. Payment terms

• Fees for paid plans are collected by card via the Stripe payment provider (Stripe Payments Europe, Ltd.). The Service Provider does not access or store card data.
• The fee is due in advance at the start of the subscription period. The User receives the invoice electronically.
• In case of a failed payment the Service Provider notifies the User; on prolonged non-payment the subscription may be suspended or the plan may revert to Free.

8. Renewal, cancellation, changes

• The subscription renews automatically at the end of the chosen period (monthly or yearly) unless the User cancels it before renewal.
• The User may cancel the subscription at any time in the in-app subscription manager (Stripe customer portal). Cancellation takes effect at the end of the current, already-paid period; the Service remains available for the remaining period.
• On a plan change (upgrade or downgrade) settlement follows the payment provider's rules.

9. Right of withdrawal (for consumers)

Under Government Decree 45/2014 (II. 26.) the Consumer is generally entitled to a 14-day right of withdrawal without justification. However, Filamio is digital content / a digital service whose performance begins immediately (upon registration or subscription) with the Consumer's express prior consent.

By ordering, the Consumer expressly consents to performance beginning immediately and acknowledges that, once the service has been fully performed, they lose their right of withdrawal. The Consumer may exercise their right of withdrawal / termination subject to this limitation; the subscription may be cancelled for the future at any time under Section 8.

10. Rights and obligations of the parties

The Service Provider strives to operate the Service continuously with high availability but does not guarantee uninterrupted operation. It may temporarily suspend the Service for maintenance and is entitled to develop and modify the Service.

The User must use the Service lawfully and in accordance with these Terms. Disrupting the operation of the Service, attempting unauthorised access, or using the Service for unlawful purposes is prohibited.

11. Limitation of liability

The Service Provider provides the Service "as is". To the fullest extent permitted by law, the Service Provider is not liable for the accuracy of data entered by the User, nor for indirect damages arising from data loss, temporary unavailability or malfunction of the Service. Except for intentional damage and cases that cannot be excluded by law with respect to consumers, the Service Provider's liability is limited to the amount of the fee actually paid by the User for the given subscription period. This section does not limit any rights the consumer has under mandatory law.

12. Termination of the contract

• The User may delete their account at any time in the application; deleting the account terminates the contract.
• The Service Provider may terminate the contract or suspend the account in case of serious or repeated breach of these Terms.
• Upon termination, the User's data is deleted as set out in the Privacy Notice.

13. Complaints and remedies

The User may submit complaints regarding the Service to support@filamio.com. The Service Provider investigates and answers complaints as soon as possible, but within 30 days at the latest.

If the Consumer disagrees with the handling of the complaint, they may turn to the following forums:

• Consumer protection authority: the county government office competent for the place of residence, acting in its consumer-protection capacity.
• Conciliation board: the Borsod-Abaúj-Zemplén County Conciliation Board competent for the Service Provider's registered seat – 3525 Miskolc, Szentpáli u. 1. (mailing: 3501 Miskolc, PO Box 376) · Tel.: (46) 501-091 · E-mail: bekeltetes@bokik.hu · Web: bekeltetes.borsodmegye.hu
• Online dispute resolution (ODR): the European Commission's ODR platform: ec.europa.eu/consumers/odr
• Court: the Consumer may also enforce their claim before a court.

14. Final provisions

The Service Provider may unilaterally amend these Terms. It notifies the User of any amendment by e-mail or in the application before it takes effect. Use of the Service after the amendment takes effect constitutes acceptance of the amended Terms.

If any provision of these Terms is invalid, it does not affect the validity of the remaining provisions. Matters not regulated in these Terms are governed by Hungarian law.